Frequently Asked Questions
Need help ? Our FAQ is the fastest way to get help. You'll find answers to a wide range of topics, including shipping, payment methods, and returns.
Orders and deliveries
How do I place an order on Glowjoys.com?
To place an order, simply select your products, add them to your cart, then follow the instructions to complete your order with your shipping and payment information.
What payment methods do you accept?
We accept credit and debit cards as well as PayPal payments.
Is shipping really free?
Yes, shipping is free at Glowjoys.com, with no minimum purchase required.
How long will it take for my order to be delivered?
Standard delivery time is 5-12 days, but this may vary depending on your location and delivery conditions.
What should I do if my order is delayed?
In case of delay, do not hesitate to contact us via the "contact form" in order to find a solution together that will suit you best.
How do I return a product?
You have up to 14 days after receipt to return a product. Make sure the product is in its original condition and contact our customer service for return instructions.
General conditions
Are there any conditions for returns?
Products must be returned in their original condition, unused, and in their original packaging. Items returned incomplete, damaged, worn, or soiled will not be accepted.
How can I contact customer service?
You can contact us via the "Contact" form or write to us at the following email address: info@glowjoys.com
What do you do with my personal information?
We take privacy very seriously. Your information is used only to process your order and is only shared with third parties if necessary to complete your purchase. For more details, please see our Privacy Policy
Promotions
How can I be informed about new offers and products?
You can sign up for our newsletter to receive updates on our new products and special offers.