1. **Introduction**

At GlowJoys.com, we are dedicated to providing you with an exceptional delivery experience. This policy aims to clarify our commitments and procedures to ensure efficient and satisfactory delivery.

2. **Delivery Times**

Standard delivery times are 5 to 10 days from order confirmation. These times are indicative and may vary based on factors such as location and order processing time.

3. **Free Shipping**

We offer free shipping on all orders over £50, making your shopping experience even more enjoyable.

4. **Order Tracking**

After shipping, you will receive a tracking number by email. This number allows you to track the progress of your delivery on our website or that of the carrier.

5. **Delivery Delays**

Although we strive to meet the announced delivery times, delays may occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

6. **Responsibility**

GlowJoys.com assumes responsibility for your order until it is delivered. In the event of loss or damage during transit, we are committed to finding a solution, including replacement or refund.

7. **Contact**

For any questions related to delivery, please contact our customer service at info@glowjoys.com. Our team is ready to assist you.